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ABOUT US: PRESIDENT'S MESSAGE

November/December 2006

The holiday season is a special time at Canadian North. The airports are getting busier with family and friends travelling to see their loved ones, the decorations are up and everyone is bustling around in preparation.

One of my favorite traditions around here is to come together with our staff to ‘help’ Santa by putting together 3,500 treat bags for Santa’s visit to the children in many of the northern communities where we fly. We thought Mr. Claus should get a chance to enjoy our Aurora Class service before his big night on the sleigh. Check out our website to see when we are bringing him to your community.

It’s also a busy season for many charities as they host special fundraising events. At Canadian North we try to be involved in as many of these as possible. We are proud to be a part of the efforts of so many fantastic organizations throughout the year by sponsoring airfares and in kind services to assist the communities in which we live and serve.

I cannot think of a better time of year to express our gratitude to you for not only flying with us, but for the feedback you provide us. What you have to say is important and we appreciate the letters and notes we receive from our customers – both the complimentary comments and the ones that help us improve our customer service. Last year, we got over 500 comment cards and I personally read each one.

You can write to us using the comment card in your seat pocket or by completing the online customer comments form.

From our family to yours, we wish you a very joyful holiday season and fantastic 2007!

Tom Ruth
President of Canadian North
 

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