Checked Baggage

Checked Baggage Allowances, Guidelines and Fees

The following applies to Canadian North bookings made on or after Wednesday, June 15, 2016, for travel on or after Friday, July 15, 2016

For tickets booked before June 15, 2016, or for travel before July 15, 2016, please click here. 


The checked baggage allowance, guidelines and fees that apply to you will differ, depending on whether your ticket consists of Canadian North flights only, or if it also consists of flights operated by our partner airlines.

If the first flight on your ticket is operated by a Canadian North codeshare or interline partner airline rather than Canadian North, and that flight number includes the partner airline’s designator code (listed below), the partner airline’s checked baggage guidelines, allowances and fees will apply to you for that flight and all other flights in your itinerary. Please be sure to familiarize yourself with the partner airline’s baggage policies, including their guidelines, allowances and fees:

If the first flight on your ticket is operated by Canadian North (and that flight number includes Canadian North’s airline designator code – 5T), Canadian North's checked baggage guidelines, allowances and fees will apply to you for that flight and all other flights on your ticket. When you check in at the airport on your day of departure, a Customer Service Agent will process your checked baggage and collect any additional fees owing.

Please note - the fee amounts shown below include the minimum to maximum tax that may be applicable (5% to 15%).

Fare Class 1st Bag 2nd Bag 3rd Bag
(excess)1
4th and 5th
Bags1
Overweight items
between 51-70 lbs2
Overweight items,
between 71-100 lbs,
and/or oversize items
Maximum 50 lbs (23 kgs) per checked item

 


$26.25 -
$28.75

 


$105 -
$115

Super-Flex Free Free Free

$105 - $115

Flex Free Free $78.75 -
$86.25
Saver Free $36.75 -
$40.25
$78.75 -
$86.25
Pivut Free $36.75 -
$40.25
$78.75 -
$86.25
Seat Sale3 $26.25 -
$28.75
$36.75 -
$40.25
$78.75 -
$86.25
Aurora Rewards
Redemption Tickets
Free $36.75 -
$40.25
$78.75 -
$86.25
Aeroplan
Redemption Tickets
Free $36.75 -
$40.25
$78.75 -
$86.25
Air Miles
Redemption Tickets
Free $36.75 -
$40.25
$78.75 -
$86.25

 *As per the Canadian Transportation Agency’s interline baggage rules, the above revised checked baggage fees and allowances will apply to bookings where Canadian North’s airline code (5T) appears on the first flight of the ticket. They will apply for that flight, and any other flights on the same ticket.

1Unless included in the free allowance, 3rd, 4th and 5th checked bags are considered excess and will travel on a standby basis.

2In instances where an item is both overweight AND oversized, only the oversize fee will be assessed.

3Some seat sale fares may include baggage allowances that are different from what is shown above. Please see applicable fare rules for details.

NOTES

  • Customers travelling with an infant will be allowed a collapsible stroller or other baby carrier or device in addition to the allotted allowance.
  • One walker per passenger will be accepted as checked baggage free of charge. Walkers, like wheelchairs, are never included when calculating excess baggage charges.
  • Please see here for details on live animal transport.

Enhanced checked baggage benefits for Aurora Concierge members

Aurora Concierge members1 will receive the following enhanced checked baggage allowance2 on all flights operated by Canadian North3, regardless of fare class booked:

Status Level
1st Bag
2nd Bag
3rd Bag
Aurora Concierge Diamond
Free
Free
Free 
Aurora Concierge Gold
Free
Free
Free
Aurora Concierge Silver
Free
Free
$78.75 - $86.25

1Proof of valid Aurora Concierge status must be presented at the time of check-in.
2Maximum weight of 50 pounds (23 kilograms) per checked piece. Overweight charges will apply to checked pieces that exceed 50 pounds.
3Enhanced baggage allowance not available on codeshare flights operated by another carrier


Excess Baggage

Customers exceeding their checked baggage allowance (too many pieces, too heavy, etc) will be assessed applicable excess baggage fees (as shown in the above table).

Excess Baggage is not guaranteed to travel and may not be on the same flight as you.

NOTE

  • Canadian North will accept a maximum of five checked pieces of baggage per customer. Any pieces in addition to this amount must be shipped as cargo.
  • If any single piece of baggage is over 100 lbs (45 kg) or if its size is over 115" (292 cm), it must be shipped as cargo.

Please make arrangements to ship through your local Canadian North cargo office by calling 1-866-663-2223.

Delayed Baggage

In the unlikely event your baggage has been delayed, you should file a report with the baggage services agent(s) upon arrival at your final destination.  These agents will provide you with a contact number where they can be reached for follow-up.

For select baggage claims, our Airport Customer Service or Central Baggage Services agents may request that you complete our Baggage Declaration Form.

For any inquiries regarding delayed baggage or other baggage claims, you may also call our Central Baggage Office.

Checked Baggage Refunds

Checked baggage fees are refundable in the case of an itinerary change, or in instances where an itinerary cancellation is permitted.

  •  In instances where an itinerary change has been requested after the fees have been paid at check-in, the baggage fees will be applied to the new flight(s)
  • In instances where an itinerary cancellation has been requested after the fees have been paid at check-in, the baggage fees will be included in the cancellation refund.

Dangerous Goods

It is illegal and extremely dangerous to pack hazardous materials in/as checked baggage. However, certain exceptions have been made to allow some restricted articles that are used everyday to be transported by passengers. Click here for details.

Dry Ice

Passengers are allowed to check non-hazardous perishable items packed with carbon dioxide, solid (dry ice) provided the package permits the release of carbon dioxide gas, is in good condition and leak-proof. There is a maximum limit of 2.5 kg (5.5 lb.) of dry ice per passenger. When transported as checked baggage, each package must be marked “Dry Ice” or “Carbon Dioxide Solid” indicating the net weight of 2.5 kg or less.

Firearms and Ammunition

  • Firearms will be carried as checked baggage provided the passenger possesses the required permit/license and, provided that such firearms are unloaded and disassembled or packed with the trigger mechanism removed or locked. In all cases, firearms must be rendered inoperable. The firearm must be stored in a locked, specially designed, non-transparent container that cannot be easily broken into during flight. Any ammunition must follow Dangerous Goods Regulations and be packed separately from the firearm. The passenger is required to sign a Firearms Declaration upon check-in indicating that the firearm is unloaded and acknowledging the passenger’s responsibility under the criminal code. The provisions of this subparagraph do not apply to Peace Officers’ prescribed sidearms or other similar weapons.
  • Ammunition weighing more than 11 lbs (5 kg) but less than 55 lbs (25 kg) will be accepted as cargo only and must comply with the provisions of the dangerous goods regulations and be documented as such. Ammunition other than 1.4S or ammunition with explosive or incendiary projectiles will not be accepted as either checked baggage or cargo.
  • Ammunition must be in its original packaging or an approved container.

Prohibited Goods

  • Bear spray and bear bangers are prohibited on all Canadian North flights
  • Small lithium battery-powered vehicles are not accepted in either checked baggage, carry-on baggage or cargo due to safety concerns associated to the lithium batteries that power them. Vehicles not accepted include hoverboards, electric skateboards, airwheels, mini-Segways and balance wheels.

Sporting Equipment

  • Hockey Equipment will be accepted as one free piece of baggage towards your free baggage allowance. One piece of hockey equipment is defined as one equipment bag, containing hockey gear plus a maximum of 2 hockey sticks taped together, whether or not presented as a single piece. Equipment bags must weigh no more than 50 lbs. or excess fees will apply. Excess size fees will be waived, providing the bag contains primarily hockey equipment. All hockey equipment must be properly packed for acceptance. Canadian North recommends you wrap hockey sticks in bubble wrap or some form of extra protection and that skate guards are used to protect your gear and other passengers bags from potential damage.
  • Bicycles will be assessed a service charge of $75.00 (plus GST and provincial taxes) and will not be included in determining the free baggage allowance. Bicycles must have handlebars fixed sideways and pedals removed before acceptance. Recommend tires be deflated due to possible pressure change.
  • Fishing equipment will be accepted as checked baggage and will be included in determining the free allowance, and when in excess each item will be subject to the excess baggage charge for a single piece. For the purpose of this provision, one item of fishing equipment is defined as two rods, one reel, one landing net, one pair of fishing boots (all properly encased) and one fishing tackle box whether or not presented as a single piece.
  • Golfing Equipment will be accepted and included in determining the free baggage allowance, and when in excess each item will be subject to the excess baggage charge for a single piece. One item of golf equipment is defined as one golf bag containing not more than 14 golf clubs, 12 golf balls, and one pair of golf shoes.
  • Ski Equipment will be accepted and included in determining the free baggage allowance. Any oversize fees will be waived; however overweight fees will apply when applicable. When in excess each item will be subject to the excess baggage charge for a single piece. One item of ski equipment is defined as two skis, poles, boots and helmet, or one snowboard, boots and helmet, or (up to) two water skis whether or not presented as a single piece. All ski equipment must be properly packed for shipping.

Live Animals

Live animals accepted as checked baggage (AVIH) will be assessed a service charge (plus GST and provincial taxes) depending on the combined weight and size of the animal and kennel. Kennels will not be counted as part of the passenger's allowance. As space is limited for the transportation of animals in the cargo hold, requests for bookings must be made at least 48 hours in advance through our call centre at 1.800.661.1505.

Please click here to review important information on travelling with a live animal, including applicable policies and fees.

Fragile Baggage

Fragile items will be accepted provided they are packaged in an original factory-sealed carton, cardboard mailing tube or a container or case specifically designed for shipping such items, or packed with protective internal material. Items failing to meet this standard will be accepted only upon completion of the Limited Liability Baggage Tag, located on the back of the automated bag tag. For more packing information, contact your local cargo office or contact Canadian North's cargo department.

Special Items as Baggage

Cremated Human Remains

Canadian North will accept cremated human remains as checked baggage provided they are properly packed with a signed Limited Liability tag. A copy of the death and cremation certificates must be shown to the check-in agent. At airports where there is security screening, cremation containers are subject to screening and may be rejected, whether transported empty or full, as carry-on or checked baggage. You can visit www.catsa.gc.ca or call 1 800 O-Canada for more information. An alternative to transporting cremated human remains in checked baggage is to contact our cargo department to make shipping arrangements by calling 1-866-663-2223

Hunting Trophies

For purposes of definition, “game" means the carcass or any part of the carcass i.e. horns or hunting trophies including the skin/fur of any wild or domestically raised fur bearing animal, or wild fowl/birds.

Game as defined above will not be accepted as checked baggage. Please make arrangements to ship through your local Canadian North cargo office by calling 1-866-663-2223. Whenever possible, advance arrangements should be made to avoid delays in shipping.

Exception: fresh/frozen meat or fish will be accepted as checked baggage, and will be included in determining the free allowance and when in excess each item will be subject to the excess baggage charge, provided that the item is properly packaged to prevent any leakage of blood or other fluids, and the customer has completed a Limited Liability Tag.

Strollers

Under certain conditions, strollers may be accepted as either checked or carry-on baggage. If accepted as checked baggage, a stroller would be excluded from any excess baggage calculations.

Walker Devices

One walker per passenger will be accepted free of charge. Walkers, like wheelchairs, are never included when assessing the number of pieces for calculating excess baggage charges.

If a customer wishes, they may keep their walker up to the cabin door of the aircraft. Walkers will only be stored in the aircraft cabin if they are of the fully collapsible variety.

Baggage Liability

With some specific exceptions, as outlined in the governing tariffs and the exclusions below, Canadian North is liable for the loss of or damage to customer’s baggage while in the care, custody or control of Canadian North.

Our liability is limited as follows:

  • Domestic (wholly within Canada)
    $750.00 CAD
  • International (includes international and domestic portions of applicable trips)
    1131 SDR (approx. $1800 CAD)

Exclusions:

  • Canadian North will not be liable for the loss, damage or delay in delivery of the following items: fragile or perishable articles; Money, Jewellery, Silverware, Negotiable Papers, Securities, Art or other valuables; Spirits, Business Documents, Band/Orchestra Equipment; Household Items; Office Equipment; Cameras/Accessories; or Samples included in passenger’s baggage with or without the knowledge of the carrier.
  • Canadian North will not liable for injury, sickness or death of a pet accepted for transportation. The owner assumes all responsibility for compliance with any governmental regulations and/or restrictions.
  • Canadian North is not liable for any consequential damages, such as time, wages or business lost as a result of the loss, damage or delay of any baggage. This applies even if the customer has declared a higher value.
  • Important: Despite the utmost care we provide in handling your baggage, Canadian North is not responsible for the following: nicks, scratches, missing and damaged pull straps, damaged handles, zipper damage, scuff marks, damage to wheels, soiling, manufacturing defects, damage resulting from over-packing, spillage of packed items or other damage considered to be normal wear and tear.

Excess Valuation

For domestic flights only, at check-in a passenger may declare a higher valuation on their checked baggage than that which is covered by Canadian North’s normal limit of liability. However, we will not accept liability for loss or damage to certain items (noted previously as Exclusions to liability). For these items, the customer should purchase specific insurance coverage from an insurance firm. For all other items, the following may apply:

Declared Value - a customer may declare a higher value than that covered under normal liability up to an additional $750.00 CAD. The maximum declared value may not exceed $1500.00 CAD per customer on domestic flights ($750.00 normal liability plus $750.00 purchased excess valuation).

Excess Valuation If a customer wishes to declare a higher valuation for baggage than that normally provided by a carrier, an excess valuation charge is to be declared. The charges for domestic travel are .50 per $100.00 CAD of extra value or a fraction thereof (not subject to GST). The maximum declared value may not exceed the amounts noted above.

Air Canada and WestJet Baggage Transfer

Fly Canadian North to connect with Air Canada and WestJet flights across the country and beyond Edmonton and Ottawa and your checked baggage will be automatically transferred to your final destination. You avoid the hassle of checking it twice. Please present both itineraries for proof of continued travel when you check-in.