Checking In

Important Security Information

According to Transport Canada’s regulations, as of June 18, 2007, passengers are required to show a valid government issued picture identification or two pieces of government issued non-picture identification. One piece must include date of birth and gender. Passengers 18 and older without acceptable identification will not be allowed to travel. When making reservations, please be sure to use the exact name appearing on the photo I.D. you will present at the airport. If your name has changed and the name on your ticket and your I.D. differ, you must bring documentation of the change (e.g., a marriage certificate or court order).

For more information visit the Transport Canada Passenger Protect web site.

Carrying Liquids and Gels

For detailed information on security measures concerning carrying liquids, gels and aerosols, please go to Transport Canada's website.

Non-permitted Devices On Board Our Aircraft

You are not permitted to attach any unapproved device to your seat or any other part of the aircraft. This includes devices such as knee defenders, seat belt extensions and booster seats.
For children and infants, only approved restraint devices are permitted. Please see more information on approved child and infant restraint systems.

Portable Electronic Devices

Certain portable electronic devices are permitted to be operated on board Canadian North aircraft (except during take-off, climb, approach, landing and during safety briefings) providing they:

  • Meet the carry-on size and weight restrictions and safety restrictions, AND
  • Do not create potential signal interference with the aircraft's highly sensitive communications, navigation, flight control and electronic equipment.

Please see here for complete details, including a list of permitted and non-permitted portable electronic devices.

Electronic/Vapor Cigarettes

Electronic/Vapor Cigarettes cannot be used while onboard the aircraft, this includes the cabin and lavatories. If you choose to travel with one of these devices they must be transported in carry-on luggage.

Web check-in

Web check-in is available, beginning 24 hours before flight departure, to passengers travelling on itineraries where the first (or all flights) are operated by Canadian North.

To access web check-in, please click here.

Please note that web check–in is not available:

  • to passengers travelling on codeshare itineraries, where the first (or all flights) within the itinerary are operated by a carrier other than Canadian North.
  • to passengers requiring special assistance, such as:
    • unaccompanied minors
    • passengers requiring the use of a wheelchair
    • passengers requiring medical assistance

If any of these conditions apply to you, please check-in on your day of travel at the counter of the airline operating the first (or all flights) within your itinerary.

Check-In Cut-off Times

  • If you are travelling on a Canadian North-operated flight departing from Yellowknife, Iqaluit, Edmonton or Ottawa, you will need to check in and drop off your baggage at the counter at least 45 minutes before your flight’s scheduled departure time.
  • If you are travelling on a Canadian North-operated flight departing from any other airport, you will need to check in and drop off your baggage at the counter at least 30 minutes before your flight’s scheduled departure time.
  • If you are travelling on a Canadian North-operated flight with a live animal as checked luggage, you must arrive at the airport and check in for your flight at the counter at least 90 minutes before your flight’s scheduled departure time.

If you do not meet the check-in cut off time for your flight, you will be denied travel and/or baggage acceptance.

Gate Cut-off Time

  • Please arrive at the gate at least 10 minutes before your flight’s scheduled departure time. If you arrive after that time and the aircraft has already boarded, you will not be allowed to board.

Recommended Check-in Times

  • For all flights operating within Canada, please check in at least 60 minutes prior to your flight's scheduled departure time.
  • At our airport locations where you need to clear security (Edmonton and Ottawa, as well as southbound flights from Yellowknife and Iqaluit) we recommend checking in 90 minutes prior to your flight's scheduled departure time.
  • If you are travelling with a live animal as checked luggage, we recommend arriving at the airport and checking in 2 hours prior to your flight's scheduled departure time.
  • If you have any special needs or require pre-boarding assistance, we recommend checking in 90 minutes prior to your flight's scheduled departure time.

Getting Checked In

  • With the introduction of electronic ticketing you will be asked for proper picture ID at check-in. If you are travelling on to the United States or abroad, be sure to have your Passport and any other required documentation.
  • Verify your ticket type (paper or electronic) and ensure that if it is a paper ticket, you do not throw the return portion out by mistake!
  • Ensure that your carry-on and checked baggage does not exceed the allowable maximums (size, weight, or number).
  • If you have any special needs, be sure to advise Canadian North of your requirements at least 24 hours prior to departure.
  • Make sure that you have identification on all your baggage.

Serious about Safety

Please respect your crew and fellow passengers. Canadian North wants to ensure all our passengers have a safe and enjoyable travel experience with us. Certain behaviours under the Criminal Code of Canada and the Aeronautics Act are considered a risk to the safety of the flight, passengers and crew members. Some of these behaviours include:

• harassment,
• verbal abuse,
• physical assault,
• sexual offences,
• intimidating behaviour,
• drunk or disorderly conduct*
• ignoring smoking regulations,
• drinking personal alcoholic beverages,
• refusing to follow crew instructions, and
• endangering the aircraft's safety.

Transport may be denied to persons exhibiting any of these behaviours and if they occur during flight, the unruly person may be arrested, charged, and/or prosecuted.

*Canadian Aviation Regulations prohibit us from allowing a passenger to board our aircraft when there are reasonable grounds to believe the person's faculties are impaired by alcohol or a drug to the extent where they may present a hazard to the flight or to other passengers. Consumption of liquor onboard, other than beverages supplied by Canadian North, is prohibited.

Security

In response to increased security measures, we ask that the following preparations are made to help ease security line-ups:

  • Remove all coats, jackets, etc.
  • Have electronic devices separated from the rest of your carry-on luggage and ready for inspection (i.e. laptop computers, portable stereos, cameras, cell phones)
  • Empty all contents from your pockets
  • Ensure knives, razor blades and all sharp items are packed in your checked luggage

For safety and security reasons, certain items are not permitted in checked and/or carry-on baggage. Please check out the list of items permitted and not permitted for air travel as provided by the Canadian Air Transport Security Authority (CATSA). The following link allows you to search for a large variety of items to determine whether it is permitted or not as both checked or carry-on luggage. Refer to “Can I bring it on the plane?” http://www.catsa.gc.ca/whatcanIbring

Checked baggage undergoes separate screening and may be searched as part of the screening process. Locked bags may be physically searched and if non- permitted items are found, you will be notified that the items have been removed from your baggage. Screening officers will use master keys to open locked bags if they are approved and recognized locks Approved locks are Travel Sentry ® or Safe Skies ® locks. If it’s not possible to open the lock with a master key, security screening will notify Canadian North and we will attempt to contact you to obtain a key or combination. If we are unable to contact you, we may need to break a lock in order for security to conduct a search. Canadian North and CATSA are not liable for any damage to locks or luggage that may result from this security measure. Passengers are urged when possible to leave checked baggage unlocked to avoid the need to open or remove locks that require further physical inspection. Or as an alternative, you may want to secure your bag with a plastic cable tie. A “Notification of Checked Baggage Inspection” card will be placed in passengers' checked baggage once a search is completed to let you know your bag has been opened and searched.

Codeshare

Calm Air

Passengers that have a codeshare flight operated by Calm Air in their itinerary should be aware of a few differences upon checking in. 

Passengers originating onto a Canadian North flight connecting onto a Calm Air operated flight will receive boarding passes for all flights and luggage will be tagged to their final destination. Canadian Norths’ baggage allowance will apply to the itinerary.

Customers will be required to re-claim their luggage at the Rankin Inlet airport and bring them to the Calm Air counter to be weighed.

Passengers originating onto a Calm Air operated flight connecting onto a Canadian North flight will only receive boarding passes for the Calm Air operated flight and luggage will be tagged to the Rankin Inlet airport. Passengers will need to re-claim their luggage and check-in at the Canadian North counter.