Travelling with Animals
At Canadian North, our first priority is your animal's safety and comfort.
Our expert personnel have years of experience transporting a wide variety of live animals, and their expertise is at your disposal from the moment your pet boards the plane at our cargo terminal to the time it leaves the destination airport.
Advance Booking Required
As space is limited for the transportation of animals in the cargo hold, requests for bookings must be made at least 48 hours in advance through our call centre.
Check-in Cut-off Time and Recommended Check-in Time
If you are travelling with a live animal as checked luggage, you must arrive at the airport and check in at the counter a minimum of 90 minutes prior to your flight’s scheduled departure time to allow time for proper and safe handling. Passengers that do not meet this cut off time will be denied travel and/or baggage acceptance. To minimize stress for yourself and your animal, we recommend arriving at the airport and checking in 2 hours before your flight’s scheduled departure time.
The one way fees are based on kennel dimensions as well as the combined weight of the animal and kennel. Space may be limited, and animals traveling as baggage will be accepted on a first booked, first served basis. Animals traveling as baggage or shipped cargo must be booked a minimum of 48 hours in advance of flight departure. Kennel dimensions and the combined weight of animal and kennel must be provided at the time of booking.
Kennel Size Kennel Dimensions Max. Combined weight Base Fee*
(D (or L) X W X H)
Small kennel 21 X 16 X 15 in Max. of 20 lbs/9 kgs $100.00
(53 X 40 X 38 cm)
Medium Kennel 32 X 23 X 24 in Max. of 70 lbs/32 kgs $100.00
(81 X 58 X 61 cm)
Large Kennel 40 X 27 X 30 in Max. of 100 lbs/45 kgs $135.00
(102 X 69 X 76 cm)
Large Kennel 40 X 27 X 30 in Max. of 182 lbs/83 kgs $225.00
over 100 lbs. (102 X 69 X 76 cm)
*Fees are based on one way travel and do not include applicable taxes.
Note: When determining kennel size, if your kennel dimensions do not correspond with the applicable maximum combined weight of your pet and kennel, then whatever is the greatest measurement (kennel dimensions or combined weight) applies. For instance if your kennel and pet’s combined weight is no more than 20 lbs/9 kg but the kennel dimensions are 40 in D x 27 in W X 30 in H, then the large kennel fee applies at $100.00 plus applicable taxes.
Please check your booking to ensure that the scheduled aircraft can accommodate your requirements. Further information can be found in the Canadian North Carry-On and Checked Baggage Policies.
Pets are precious too!
We pay extra-special attention to your pet's safety, comfort and security. That's also why properly constructed containers and careful preparation for transport are so important.
- When shipping pets, a favourite toy or article inside the container helps to calm the animal.
- Marking the pet's name on the outside of the container is also important. We can better reassure the animal when we talk to it using its name.
For your animal’s well-being as well as the safety of all our guests’ baggage, your pet’s container must:
- Be leak-proof and escape-proof
- Be well-constructed, and able to withstand damage caused by other freight in which there is buckling or bending of the container structure.
- Be constructed in such a way as not to cause the animal to injure itself, and must be made of non-toxic material such as fibreglass or rigid plastic. One entire end of the container must be open and covered with bars, weld mesh or smooth expanded metal, securely attached to the container.
- Comply with IATA Live Animals Regulations and adhere to points (1) and (2). Access to the container should be by means of a sliding or hinged door adequately secured to prevent accidental opening.
- Be large enough to permit the animal to stand in a natural position, turn around and lie down. Make sure kennels are nose and paw-proof: that is, ventilation openings are of a size that makes it impossible for your pet to get his nose or paws outside the kennel.
- Feed the animal only a light meal and a short drink two hours before its scheduled departure on Canadian North.
- Exercise the animal immediately before it leaves your premises.
- Shipment of females in heat is not recommended.
- Nursing females with unweaned young will not be accepted for air transport.
- Weaned puppies younger than eight weeks should not be shipped due to possible dehydration during the flight.
Animals can only be accepting on flights operated by Canadian North. If your travel plans include a flight operated by another carrier your itinerary must be booked through the operating carrier directly.
Transporting Live Animals as Carry-on Luggage
- Live animals will be accepted as carry-on luggage (PETC) with a service charge of $50.00 (plus GST/provincial taxes) each, provided the following is met:
- Minimum 48 hours advance notice is required, and is subject to space availability. Applies to flights operated by Canadian North only. Passengers must make direct arrangements with other carrier if transferring to another airline.
- Passengers cannot purchase an extra seat for PETC and pets accepted in the cabin cannot be strapped into a seat. Passengers with pets must not be seated at the bulkhead or in an exit row.
- Animals must be harmless, inoffensive, odorless, and require no attention during transit. Animals cannot be removed from kennel at any time while onboard the aircraft.
- Acceptable animals include small domestic dogs and cats, birds, rabbits, hamsters, guinea pigs, gerbils, hedgehogs, and chinchillas. All other types including reptiles, snakes, lizards, turtles, rats, mice, ferrets, and weasels are not permitted and must be referred to Canadian North Air Cargo.
- Animals must be contained in a passenger supplied kennel which is large enough for the animal to stand in a natural position, turn around and lie down. The kennel must be able to fit under the aircraft seat (23 cm x 41 cm x 57 cm/9” x 16” x 22.5”) and provide good ventilation from two or more sides, with a leak-proof bottom. Hard-sided plastic and soft-sided kennels will be accepted. Cardboard boxes will not be permitted.
- Kennels may carry 2 dogs or 2 cats (must be the same species) only if they are between 8 weeks to 6 months and they must be small enough to fit in 1 kennel with adequate ventilation and room to move about. Dogs and cats over 6 months old must be in individual kennels. Multiple compatible birds of any age may fly together provided there is adequate room to move about.
- Passengers will be permitted one cabin kennel as part of their carry-on allotment. However, there is a limit of five (5) kennels accepted as PETC on any given flight. This does not include any service animals that may be on board.
In conjunction with a safety advisory issued by Transport Canada, Samsung Galaxy Note7 devices are prohibited from all Canadian North fllights effective immediately. Please see here for more details.