Important! New Security Information

Effective June 18, 2007: Under Transport Canada’s new regulations, passengers will be required to show government issued picture identification or two pieces of government issued non-picture identification. One piece must include date of birth and gender. Passengers 12 and older without acceptable identification will not be allowed to travel.

For more information visit the Transport Canada Passenger Protect web site.

New Security Measures

Notice to passengers there are new security measures for liquids, gels and aerosols. Please read details below.

• Click here for the English information poster.
• Click here for the French information poster.

Important Notice for Passengers

Effective October 2, 2006, if your flight requires pre-screening, Canadian North check-in counters will be closed 30 minutes prior to departure so we can get your flight out on time.

Please note: This does not apply to flights departing from Cambridge Bay, Rankin Inlet, Norman Wells, Inuvik and Hay River.

Important Security Announcement

In light of events in the UK, the Government of Canada has implemented new security procedures disallowing non-essential liquids and gels in passenger carry-on luggage.

For more detailed information, go to Transport Canada's (CATSA) website at
www.catsa-acsta.gc.ca.

Passengers throughout Canada should keep in mind there will be significant delays until passengers become accustomed to the new regulation. Please plan to be at the airport earlier than usual to avoid any inconvenience to you. Canadian North passengers most affected will be those flying into Edmonton and Ottawa.

Guidelines for Travelling

The key to better air travel is to be well prepared. The following are information and guidelines that can help to make your next travel experience even more enjoyable. 

Click here for a few pointers if you are travelling for leisure.

Introducing our new Aurora Concierge Program for frequent flyers - click to learn more.

Getting Checked In

• With the introduction of electronic ticketing you will be asked for proper picture ID at check-in. If you are travelling on to the United States or abroad be sure to have your Passport and any other required documentation. 
• Verify your ticket type (paper or electronic) and ensure that if it is a paper ticket, you do not throw the return portion out by mistake! 
• Check-in at least one hour before your flight is scheduled to depart. 
• Ensure that your carry on and checked baggage does not exceed the allowable maximums (size, weight, or number). 
• If you have any special needs be sure to advise Canadian North of your requirements at least 24 hours prior to departure. 
• Make sure that you have identification on all your baggage. 

Security

In response to increased security measures, we ask that the following preparations are made to help ease security lineups: 

• Remove all coats, jackets, etc. 
• Have electronic devices ready for inspection (i.e. laptop computers, portable stereos, cameras, cell phones) 
• Empty all contents from your pockets 
• Ensure knives, razor blades and all sharp items are packed in your checked luggage 
• For safety and security reasons certain items are not permitted in checked and/or carry on baggage. Please check out the list of items not permitted.