March 12, 2007 - Canadian North sets up Dedicated Line to handle Cargo Customer Inquiries

Canadian North sets up Dedicated Line to handle Cargo Customer Inquiries

FOR IMMEDIATE RELEASE                                                                                                           March 12, 2007

YELLOWKNIFE . . . Canadian North has moved quickly to minimize the impact to its cargo customers in Iqaluit after a fire on Saturday, March 10, destroyed the Canadian North cargo warehouse in Iqaluit, Nunavut.

The fire, which was discovered at approximately 05:20 am on Saturday, March 10, destroyed the Canadian North cargo warehouse and damaged an adjacent equipment storage area. Thankfully, there were no injuries as both buildings were empty at the time.

“Our primary concern at this point in time is to assist cargo customers that have lost freight in the fire, responded Tom Ruth, President, Canadian North. “We have established a temporary, dedicated cargo information line in our office in Iqaluit, and customers can call either (867) 979-6802 or (867) 979-5232 to receive information regarding their shipments”. In addition, customers can go to Canadian North’s website and click on “Iqaluit Cargo Information” to receive updates and to assist customers in filing a cargo claim for lost freight.

“I want to send out our sincere condolences to all of our customers that have been affected by this tragedy,” said Tom Ruth, President Canadian North. Additional personnel have been allocated to ensure Canadian North is responding quickly to customer’s inquiries and to facilitate cargo claims. He went on to say, “The entire Canadian North cargo department is working together to help our customers through this unfortunate situation. I am very proud of the tremendous effort and focus they are bringing to minimizing the impact to our customers who have incurred a loss as a result of the fire, as well as re-locating to a short-term facility from which to operate out of in Iqaluit.”

As an interim measure, customers in Iqaluit can pick up and drop off freight at Nunavut Services – 1559B Federal Road, until further notice. Shipments into Iqaluit can be tendered at any cargo facility as per standard procedures and freight is expected to move as scheduled. Flights that operated on Sunday throughout Canadian North’s network, including service to Iqaluit, operated without incident or major delays.

“We also want to thank the Iqaluit Fire Department for acting so promptly to ensure the safety of all involved”, said Canadian North Customer Service Manager, Blake Fraser, adding, “We are very grateful for the many offers of equipment and support from members of the community and would like to thank everyone for their understanding and patience during this period”.

All Canadian North’s flights are operating as scheduled and no delays or disruptions are expected as a result of this incident. Canadian North will be providing regular updates through the media, on-line at and through our toll-free cargo number at 1-866-663-2223. The airline will also run advertisements informing cargo customers of significant developments.

Canadian North is a member of the NorTerra Group of Companies whose parent corporation, NorTerra Inc., is owned equally by Nunasi Corporation representing the Inuit of Nunavut, and by the Inuvialuit Development Corporation representing the Inuvialuit of the Western Arctic.

For further information contact:
Kelly M. Kaylo
Vice President Marketing & Sales
Canadian North
Suite 300, 5201 - 50th Avenue, Yellowknife, NT X1A 3S9
Tel: (867) 669-4007
Fax: (867) 669-4040