General Info

Fetchable Online Shipping

Fetchable is the simplest, easiest-to-use 24/7 online shipping solution the North has ever seen. Arrange all of the shipping that is required – including multiple options for long-distance ground shipping, local courier transportation and air service – all in one spot, with one easy and affordable transaction.

We’ll pick it up wherever it is and bring it to wherever it needs to go – simple as that. And you’ll be able to track your shipment every step of the way.

And we're available 24/7, so you can get an instant shipping quote and arrange delivery any time of the day or night, on weekends and even on holidays.

Visit to get started.

Shipping Quotes and Cargo Product Information

Please contact our Cargo Logistics Group at 1-866-663-2223 or for quotes and further information on our cargo products.

Cargo Office Locations

Hours of Operation:
Monday – Friday: 09:00-17:00 EST (07:00 – 15:00 MST)

Click here for telephone, email and location information for each Canadian North cargo office.

Unknown Shipper

Transport Canada requires any person or company not having a Canadian North Cargo Account or shipping on a regular basis to complete an Unknown Shipper Verification and Release form prior to tendering cargo for air transportation. Picture identification is required.

Shipping gifts and other wrapped parcels

Transport Canada regulations state that all packages we accept must be secure before being loaded onto our aircraft. In order to make sure that your shipment is secure, our agents are required to verify all of the pieces in it. Since they will have to open your package to do this, please do not wrap any of your boxes in wrapping paper and/or seal them with tape.

Cut-Off Times

Canadian North has established cut-off times to ensure on-time performance of our scheduled flights and prompt delivery of your cargo:

  • Domestic Cargo - 90 minutes to 2 hours prior to scheduled departure. Please note that Guaranteed Premium Service shipments must be tendered at a cargo counter at least 2 hours prior to the flight's scheduled departure.
  • Dangerous Goods - 24 hours prior to scheduled departure

Cut-off times for pickups within the City of Edmonton (Monday to Friday):

  • NORTHEAST Edmonton - 12:30 pm
    NORTH of the N. Saskatchewan River and EAST of 127 Street NW
  • NORTHWEST Edmonton - 1:30 pm
    NORTH of the N. Saskatchewan River and WEST of 127 Street NW
  • SOUTH Edmonton - 2:30 pm
    SOUTH of the N. Saskatchewan River

* Varies by commodity type.  Please contact your local cargo office for details.

Pickup and Delivery of Dangerous Goods

Canadian North does not currently provide for pickup of Dangerous Goods at any of our locations. Dangerous Goods shipments must be tendered directly to our local facilities.

Also, please note that Canadian North does not provide delivery of Dangerous Goods in Rankin Inlet.

NOTE - Changes to the Transport Canada Air Security Program  

Effective October 17, 2016, Transport Canada will implement changes to its Air Cargo Security Program to expand the air cargo Secure Supply Chain.

These changes will impact how the supply chain and air freight is kept, and remains, secure.

To learn more, please click here.