Integration Updates

Safe, sustainable and always focused on the needs of the communities we serve.

Canadian North and First Air are uniting to form a strong, sustainable airline that will serve our Northern customers and charter clients under the name Canadian North.

We know that you rely on us to bridge vast distances, bring people together and deliver important goods - always with friendly and helpful customer service. By combining our teams and resources, we will be able to operate far more efficiently and the improved sustainability we achieve will create new paths for us to invest our long-term growth and renewal, for the benefit of everyone we serve.

We are committed to communicating clearly and keeping your needs top-of-mind for every decision we make. Every step we take will be carefully planned and we will continually share our progress here.
Whether we serve you as a passenger, cargo customer, charter client, or work with you as a partner, we look forward to welcoming you onboard a new, unified, Canadian North.

If you have questions, were always here to listen and to help.


Latest Updates

August 30, 2019 - Introducing our new unified flight schedule, effective Friday, November 1, 2019

We're pleased to announce that our new, unified passenger and cargo schedule is now available for booking and will take effect on Friday, November 1, 2019. Together, we will provide safe, friendly and reliable service to 24 northern communities, from our southern gateways of Ottawa, Montreal and Edmonton, with seamless interline connections to destinations throughout Canada, the United States and beyond.

To view this schedule, please click here.

Because Canadian North and First Air continue to operate separate reservations systems, all of the flights shown within this unified schedule can be booked via either airline, using our existing reservations channels:

Flights can also be booked in-person at our airport locations as well as through our travel agency partners and other online booking channels.

We expect that we will be able to merge our reservations system into a single unified system later this year and we will continue to provide updates as we make progress towards this goal.

As a northern airline, we fully understand that the passenger and cargo service we provide is essential to the well-being of the people, organizations and communities we serve. In order to fulfill this crucial role, we must maintain safe and sustainable operations at all times. We have designed this schedule to improve our sustainability by reducing excess capacity and eliminating the costly duplication of equipment and infrastructure. The simplification of Northern travel and shipping is also an important consideration, so we have added new flight choices while making every effort to minimize the number of overnight stays and stops required between our destinations where possible. We will continue to carefully review our passenger and cargo capacity to ensure that we always have appropriate resources in place to meet the needs of our customers, with the flexibility to efficiently handle additional demand whenever necessary.

Here are some of the benefits within this schedule that have been made possible by combining and optimizing our resources:

  • A choice of early morning and mid-afternoon departures between Ottawa and Iqaluit.
  • Same-day connections from Ottawa to all communities we serve within the Qikiqtani.
  • Daily connectivity between Cambridge Bay, Gjoa Haven, Taloyoak and Kugaaruk in both directions as well as new daily southbound connections from Gjoa Haven, Taloyoak and Kugaaruk to Edmonton via Yellowknife.
  • Daily 737-200 Combi service between Yellowknife and Cambridge Bay, augmented by daily turbo-prop flights.

We will continue to seek out opportunities to further improve our schedule by listening closely to feedback from our customers and stakeholders, while carefully monitoring passenger and cargo demand.

August 8, 2019 - Summary of Recent Open House Presentations Hosted by Canadian North Executive Leadership Team and Board Members in Iqaluit and Yellowknife

During the week of July 22 to 26, 2019, Canadian Norths Executive Leadership team and members of its Board hosted open house presentations in Iqaluit and Yellowknife, where they provided an update on our integration progress and addressed questions and feedback from attendees.

Thank you to everyone who was able to join us for these important sessions. For the benefit of those who could not be with us, we have compiled a list of questions that we received along with summaries of the answers that we provided - available here.


Other Updates

For now, we’re continuing to operate as two separate companies, serving you as two separate brands.

  • If you are a scheduled services customer, you can continue to book, fly and ship cargo with either of our airlines without any significant changes.
  • If you are a charters client, partner or vendor, you will continue to work with the team members and departments you are familiar with.

Looking ahead

  • We are working to expand Canadian North’s popular Aurora Rewards loyalty program to all scheduled flights operated by First Air, so that customers of both airlines have the ability to earn Aurora Rewards points and Aeroplan Miles that can be redeemed for free flights. We look forward to announcing more information about this soon. In the meantime, we invite you to learn more about the many benefits of Aurora Rewards and to sign up for this free program at www.aurorarewards.com if you havent already done so.

Later this year and beyond

  • We will begin to roll-out our unified Canadian North brand, featuring the First Air’s distinctive Inukshuk logo and red and white colour palette. You will see this brand in more and more places as time progresses, including our website, uniforms, counter signage and aircraft livery.
  • We will begin the process of bringing our dedicated and hard-working team members together under the unified Canadian North banner, combining the strengths of our respective teams. This will be a gradual process that will be completed hand-in-hand with other milestones such as combining our flight reservations systems, fare products, operational processes, fleets and facilities.
  • We are certain that there will be even more opportunities for our team members to grow and be recognized for their achievements within the new Canadian North. Our goal will be to lead our industry as a top employer, with continued focus on recruiting Inuit and other Indigenous team members for excellent careers within the aviation sector.

FAQs

QUESTIONS ABOUT OUR UPCOMING NEW SCHEDULE


When will your new unified schedule take effect?

This schedule will take effect on Friday, November 1, 2019. All flights shown within it are now available for booking.

How can I book flights within this schedule?

Because Canadian North and First Air continue to operate separate reservations systems, all of the flights shown within this unified schedule can be booked via either airline, using our existing reservations channels:

Flights can also be booked in-person at our airport locations as well as through our travel agency partners and other online booking channels.

We expect that we will be able to merge our reservations system into a single unified system later this year and we will continue to provide updates as we make progress towards this goal.

If I have an existing reservation, how will this be handled?

  • If you are booked to travel before our new schedule takes effect on Friday, November 1, 2019, there will be no changes needed to your existing reservation.
  • If you are booked to travel on or after Friday, November 1, 2019 and your flight information has changed, we will rebook you onto the closest available flight time and immediately notify you of the change via the contact information you provided when you booked your flight.
  • If you have questions about your existing reservation, please contact the airline that you made your booking with:

How will I know which airline is operating my flight?

  • The airline operating your flight will be identified during the reservations process and on the ticket receipt you receive when your booking is complete.
  • All aircraft within the unified fleet will be eventually painted in the new Canadian North red and white livery with the Inukshuk logo on the tail, to be done gradually throughout the integration process. A decal will also be placed on all rebranded aircraft that are operated by First Air aircraft indicating that it is operated on behalf of Canadian North by First Air.

Where should I check in for my flight?

  • If you are travelling before November 1, 2019, please check-in with the airline that you booked your flight with.
  • If you are travelling on or after Friday, November 1, 2019, you can check-in at the First Air or Canadian North counter.

The process to combine existing Canadian North and First Air counters into unified Canadian North counters will be completed gradually throughout our network and is slated to begin later this year. We will provide updates as we make progress.

QUESTIONS ABOUT BOOKING AND FLYING WITH US

Will your Call Centre contact info change?

For now, it will continue to be business as usual, with no changes to how you contact us:

We will announce any future changes to our Call Centre contact information on our website and by social media.

Have your fare rules and baggage policies changed?

  • No. For now it is business as usual. The fare rules and baggage policies of the airline you purchased your ticket with will continue to apply to your reservation.
  • We will announce future changes to our fare rules and baggage policies as we make progress towards aligning them.

Where should I check in for my flight?

  • If you are travelling before November 1, 2019, please check-in with the airline that you booked your flight with.
  • If you are travelling on or after Friday, November 1, 2019, you can check-in at the First Air or Canadian North counter.

The process to combine existing Canadian North and First Air counters into unified Canadian North counters will be completed gradually throughout our network and is slated to begin later this year. We will provide updates as we make progress.

QUESTIONS ABOUT SHIPPING CARGO WITH US


Where should I drop off my freight?

For now, it is business as usual:

  • If you are a Canadian North customers with a contracted rate and/or account, you should continue to drop off your freight at Canadian North cargo offices.
  • If you are a First Air customer with a contracted rate and/or account, you should continue to drop off your freight at First Air cargo offices.
  • If you do not have a contracted rate or account, you can drop off your cargo with either First Air or Canadian North.
  • The process to combine existing Canadian North and First Air cargo offices into unified Canadian North cargo offices will be completed gradually throughout our network, and is slated to begin later this year. We will provide updates as we make progress.

If I have a contracted cargo rate with Canadian North or First Air, will it be honored on both carriers?

For now, it is business as usual and contracted rates will remain unique to the originating carrier. 

  • Canadian North customers with a contracted rate will need to tender freight at Canadian North cargo locations.
  • First Air customers with a contracted rate will need to tender freight at First Air cargo locations.
  • Customers with contracted rates at both carriers must use the account/contract for the carrier that they are tendering their goods to.

Please note that all shipments, including contracted freight, will have access to shared Canadian North-First Air capacity and can be transferred between carriers to ensure the most efficient handling once the freight enters the shipping processes.

QUESTIONS ABOUT PRICING


Will your pricing be changing?

  • We know that the price of air service is an important concern within the North, so we are committed to always providing the best possible passenger and cargo service at the lowest possible pricing. For the time being, we will continue to offer our respective beneficiary Ilak and Pivut fare products, along with our other existing fare products. We will also continue to maintain our existing corporate agreements, with members of our sales team always available to respond to questions and requests.
  • Eventually, as part of our transition to a fully merged airline, we will introduce new fare products that will be available for purchase throughout our combined scheduled network, including new economy and beneficiary fare classes and corporate pricing. We will also continue to offer seat sales, provide special pricing for groups and events and lend our support to important community initiatives throughout the North.

If I have a corporate passenger or cargo agreement with Canadian North, are there any upcoming changes to it?

  • For the time being, all existing corporate agreements continue to be in effect with no immediate changes. If you have agreements with both carriers you can choose to use the one you prefer. We will be developing a new pricing structure in the future and will communicate updates to our corporate customers when have more information to share. In the meantime, our sales team is always available to respond to questions and requests.

Will beneficiary fares continue to be offered?

  • Yes, First Air and Canadian North will continue to offer their respective beneficiary Ilak and Pivut fare products for the immediate future, along with their other existing fare products.
  • Eventually, as part of our transition to a fully merged airline, we will introduce new fare products that will be available for purchase throughout our combined scheduled network, including new beneficiary fares.

QUESTIONS ABOUT LOYALTY REWARDS PROGRAMS


Will I be able to earn Aurora Rewards on First Air flights?

  • Soon. Now that the integration has begun, we can work on expanding Canadian Norths popular Aurora Rewards loyalty program to all scheduled flights operated by First Air, so that customers of both airlines have the ability to earn Aurora Rewards points and Aeroplan Miles that can be redeemed for free flights. 
  • We look forward to making an announcement in the near future when this work is completed.
  • In the meantime, you can take a moment to register for Aurora Rewards at www.aurorarewards.com/join if you havent already done so.

Will I continue to have the ability to earn and redeem Aeroplan Miles on flights operated by the merged airline?

Yes, our intention is to continue to offer passengers the ability to earn and redeem both Aeroplan Miles and Aurora Rewards points when they book and travel with us.


Questions? Were always happy to assist.