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Client First

Contact

General Contacts

Customer Contact Centre for Reservations / Ticketing

For reservations, ticket information, fare quotes, schedules and all other inquiries, please contact:

Tel: 1-800-267-1247
Fax: 613-254-6303

contact@canadiannorth.com

Monday to Friday: 6:30 a.m. to 12 a.m. EST
Weekends: 7 a.m. to 9 p.m. EST

 

New Charter Sales Inquiries
charters@canadiannorth.com

Headquarters

20 Cope Drive, Kanata, Ontario Canada K2M 2V8 Tel: 1-800-661-3591 Fax: 613-254-6398

Cargo Reservations

For shipping quotes, to schedule a pick-up, general shipping inquiries or to schedule travel for specialty shipments that require advance booking including Animals, Human Remains, Secure or Pharmaceutical shipments please contact our Cargo Sales and Service team.

Tel: 1-800-267-1247

Monday to Friday: 8 AM to 6 PM EST
Closed Weekends and Statutory Holidays

cargoreservations@canadiannorth.com

Refunds/Credit Card Billing Inquiries

For Refundable Fare ticket inquiries, please email:

 refunds@canadiannorth.com

Groups / Conferences

For special group/conference fares:
Tel.: 1-800-267-1247

groupbookings@canadiannorth.com

Arctic Bay Cargo Arctic Bay Airport

Arctic Bay, NU X0A 0A0
Phone: 1-867-439-3000
Fax: 1-867-439-3001
E-mail: yabops7f@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Cambridge Bay Cargo Cambridge Bay Airport

Cambridge Bay, NU X0B 0C0
Phone: 1-867-983-2656
E-mail: ycbcargo7f@canadiannorth.com

MON-FRI 10:00 – 16:00
SAT-SUN 10:00 – 15:00
Stat Holidays*: 10:00 – 15:00

*Closed December 25 and January 1

Clyde River Cargo Clyde River Airport

Clyde River, NU X0A 0E0
Office: 1-867-924-6365
Fax: 1-867-924-6397
Email: ycyops7f@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Edmonton Cargo 1759 35 Avenue East

Edmonton International Airport, AB T9E 0V6
Phone: 1-780-890-4206
Fax: 1-780-890-7169
E-mail: yegcargo@canadiannorth.com

MON-FRI 08:00 – 16:00
SAT-SUN 08:00 – 12:00

Fort Simpson Cargo Fort Simpson Airport

Fort Simpson, NT X0E 0N0
Phone: 1-867-695-2020
Fax: 1-867-695-2322
E-mail: yfsops7f@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Gjoa Haven Cargo Gjoa Haven Airport

Gjoa Haven, NU X0B 1J0
Phone: 1-867-360-6612
Fax: 1-867-360-6194
E-mail: yhkops7f@canadiannorth.com

MON-SUN: 09:30-16:30

Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure

Hay River Cargo 101 Airport Road

Hay River, NT X0E 0R9
Phone: 1-867-874-2847
Fax: 1-867-874-2849
E-mail: yhyops7f@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Sanirajak / Hall Beach Cargo Hall Beach Airport

Sanirajak, NU X0A 0K0
Phone: 1-867-928-8069
Fax: 1-867-928-8882
E-mail: yuxops7F@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Igloolik Cargo Igloolik Airport

Igloolik, NU X0A 1L0
Phone: 1-867-934-8973
Fax: 1-867-934-8955
E-mail: ygtops7F@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Inuvik Cargo Mike Zubko Airport

P.O. Box 1038
Inuvik, NT X0E 0T0
Phone: 1-867-777-2953
Fax: 1-867-777-4729
E-mail: yevcargo@canadiannorth.com

MON-FRI: 9:00-16:00
SAT-SUN: 10:00-16:00

Iqaluit Cargo Iqaluit Airport

Iqaluit, NU X0A 0H0
Phone: 1-867-979-5317
Fax: 1-867-979-4655
E-mail: yfbcargo@canadiannorth.com

MON-FRI: 08:00-19:00
SAT: 10:00-17:00
SUN: 10:00-17:00
Stat Holidays: 12:00-16:00

Kinngait / Cape Dorset Cargo Cape Dorset Airport

Cape Dorset, NU X0A 0C0
Phone: 1-867-897-8938
Fax: 1-867-897-8180
Email: yteops7F@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Kimmirut Cargo Kimmirut Airport

Kimmirut, NU X0A 0N0
Phone: 1-867-939-2250
Fax: 1-867-939-2158
E-mail: ylcops7f@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Kugaaruk Cargo Kugaaruk Airport

Kugaaruk, NU X0B 1K0
Phone: 1-867-769-7505
Fax: 1-867-769-6064
E-mail: ybbops7f@canadiannorth.com

MON-SUN: 09:30-16:30

Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure

Kugluktuk Cargo Kugluktuk Airport

Kugluktuk, NU X0B 0E0
Phone: 1-867-982-3208
Fax: 1-867-982-3668
E-mail: ycocargo7f@canadiannorth.com

MON: 10:00-17:00
TUE: 10:00-17:00
WED: 10:00-16:00
THU: 10:00-17:00
FRI: 12:00-16:00
SAT: 10:00-16:00
SUN: Closed

Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure

Kuujjuaq Cargo Kuujjuaq Airport

Air Inuit Cargo Building
Kuujjuaq, QC J0M 1C0
Phone: 1-819-964-2225
Fax: 1-819-964-6365
E-mail: yvpcargo7f@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Montreal Cargo Air Inuit Cargo Warehouse

800 Stuart Graham, Suite 110
Dorval, QC H4Y 1J6
Phone: 1-514-631-8560
E-mail: yulcargo7f@canadiannorth.com

Shipping and Receiving Hours
MON-FRI: 08:00-16:00 (Operating Hours 08:00-20:00)
SAT-SUN: 08:00-14:00 (Operating Hours 08:00-18:00)

Customer Service Hours
MON-FRI: 08:00-20:00
SAT-SUN: 08:00-18:00

Norman Wells Cargo Norman Wells Airport

Norman Wells, NT X0E 0V0
Phone: 1-867-587-2321
Fax: 1-867-587-3077
E-mail: yvqcargo@canadiannorth.com

Cargo Hours
MON: 10:00-14:00
TUE: Closed
WED: 10:00-14:00
THU: 10:00-17:00
FRI: Closed
SAT: Closed
SUN: 10:00-17:00

Airport Hours
MON: 10:00-14:00
TUE: Closed
WED: 10:00-14:00
THU: 10:00-17:00
FRI – SAT: Closed
SUN: 10:00-16:00

Ottawa Cargo 100 Thad Johnson Private – Drop-Off Only

Ottawa, Ontario K1V 0R1
Phone: 1-613-254-6471
Fax: 1-613-254-6477
E-mail: yowcargoagent7f@canadiannorth.com

MON-FRI: 07:30-19:30
SAT-SUN: 08:00-16:30

Ottawa Cargo 140 Thad Johnson Private – Pick-Up Only

Ottawa, Ontario K1V 0R1
Phone: 1-613-254-6200 Ext. 6111
E-mail: yowcargoagent7f@canadiannorth.com

MON-FRI: 07:00-19:00
SAT-SUN: 07:00-16:00

Pangnirtung Cargo Pangnirtung Airport

Pangnirtung, NU X0A 0R0
Phone: 1-867-473-8960
Fax: 1-867-473-8623
E-mail: yxpops7F@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Pond Inlet Cargo Pond Inlet Airport

Pond Inlet, NU X0A 0S0
Phone: 1-867-899-8882
Fax: 1-867-899-8759
E-mail: yioops7F@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Qikiqtarjuaq Cargo Qikiqtarjuaq Airport

Qikiqtarjuaq, NU X0A 0B0
Phone: 1-867-927-8873
Fax: 1-867-927-8320
E-mail: yvmops7F@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Rankin Inlet Cargo Rankin Inlet Airport

Rankin Inlet, NU X0C 0G0
Phone: 1-867-645-2423
E-mail: yrtcargo@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Resolute Bay Cargo Resolute Bay Airport

Resolute Bay, NU X0A 0V0
Phone: 1-867-252-3982
Fax: 1-867-252-3794
E-mail: yrbops7f@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Taloyoak Cargo Taloyoak Airport

Taloyoak, NU X0B 1B0
Phone: 1-867-561-5400
Fax: 1-867-561-5055
E-mail: yyhops7f@canadiannorth.com

MON-SUN: 09:30-16:30

Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure

Ulukhaktok Cargo Ulukhaktok Airport

Ulukhaktok, NT X0E 0S0
Phone: 1-867-396-3063
Fax: 1-867-396-3053
E-mail: yhiops7f@canadiannorth.com

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Yellowknife Cargo 155 Bristol Ave.

Yellowknife, NT X1A 2R3
Phone: 1-877-214-6001 ext 6651
E-mail: yzfcargo7f@canadiannorth.com

SAT-SUN: 08:00-17:00
MON-FRI: 07:00-19:00

Note to passengers

We are aware of an issue affecting a small number of passengers in certain communities whose calls are being inadvertently blocked when they dial our reservations line;
In particular we are aware of this issue affecting customers in Pangnirtung, but it is possible that customers calling from other locations are affected;
We apologize for this inconvenience and are working closely with our vendors to correct this problem;

If you are affected by this issue, please try the following alternatives:
  • Try calling us from a different phone – in particular from a cell phone if you have access to one
  • Email us at contact@canadiannorth.com

Customer Relations, Baggage, Cargo and Denied Boarding Claims

Air Passenger Protection Regulations

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

For Customer Relations inquiries or Baggage claims, email customerrelations@canadiannorth.com. See the Baggage Declaration Form
For Cargo Claims, email claims@canadiannorth.com.
For General Inquiries, please email: contact@canadiannorth.com

Online Claim Form:

Sales Offices & Community Investments

Cargo Business Development

Todd Chahley, Director, Cargo Product & Business Development
Email: tchahley@canadiannorth.com

Charters Business Development

Megan Evers, Director, Business Development

Email: mevers@canadiannorth.com

Sales & Community Investments

Shelly De Caria,  Vice President, Sales, Marketing & Distribution
Email: sdecaria@canadiannorth.com

Sales & Community Investments

Cindy Twerdin, Associate Vice President, Government, and Community Relations
Email: ctwerdin@canadiannorth.com

Trevor Wilde, Sr. Director, Sales, and Community Relations
Email: twilde@canadiannorth.com

Jonathan Ward, Manager, Western Sales & Community Investments
Email: jward@canadiannorth.com

 Manager, Eastern Sales & Community Investments
Email: 

Joelle Roy, Manager, Sales & Community Investments, Nunavik
Email: jroy@canadiannorth.com

Services

Maintenance

Mike Bernard, Director, Maintenance
Email: mbernard@canadiannorth.com

Engineering

Norman Vincent, Director, Engineering
Email: nvincent@canadiannorth.com

Public Affairs

Media Relations

Email: media@canadiannorth.com

Charters

CNRL, Imperial Oil, Cenovus Energy and LNG Flights

Please contact your travel coordinator for all travel details. If unavailable, up-to-date flight information and baggage details can be answered by Canadian North Charter staff at the following numbers:

For flight information: 403‑444‑3353

For baggage information: 403‑537‑5744

For flight status information: 1‑888‑991‑9909

Charter Terminals (check itinerary for correct location):

CALGARY:

Canadian North Charter Terminal
580 Palmer Road N.E.

Canadian North Charter Terminal
445 Palmer Road N.E.

Canadian North Charter Terminal
393 Palmer Road N.E.

EDMONTON:

Canadian North Charter Terminal
3731 – 52 Avenue East

Edmonton International Airport
Executive Flight Centre Terminal 4
3736 – 52 Avenue East

New Charter Sales Inquiries

Tel: 1-800-267-1247
Fax: 403-250-2019
Email: charters@canadiannorth.com

Feedback

We are pleased to serve you by responding to your questions, concerns, and comments. Thank you for sharing your feedback with us.

This is not a claim form. For claims, please complete the Online Claim Form above.

Personal data of the passenger

Any personal data that we collect will only be used to process your enquiry and will be safely and securely stored.
Did you travel for:

Flight Information

Please enter the departure date as shown on the booking confirmation of your original booking.

Further passengers on the booking

Please provide all further passengers on the booking
How many further passengers traveled with you?
For each additional passenger, please enter the passenger names as shown on the booking confirmation of your original booking.

Your concern

Please select the reason for your complaint here.

Tell us about our service

1=Poor / 2= Fair / 3=Good / 4= Very Good / 5 = Excellent

Are you satisfied level:


Reservation Service:


Counter Service Departure:


Security Clearance:


In-flight service from your flight attendants:


Your meal service:


Counter Service Arrival:


Overall experience:

Additional Comments or Suggestions

Assignment of seats to children under the age of 14 years

Did you sit in a close proximity from your child / children:

Musical instruments

Did you have a musical instrument as checked or carry-on baggage with you:
If YES was it accepted on board:
If NO did you respect the establish terms and conditions: restrictions with respect to size and weight, restrictions with respect to quantity, and the use of stowage space in the cabin: